FAQ

Q: What currency are your store prices in?

A: Our store prices are all costs and figures are recorded in Canadian dollars

Q: Do we need to sign for the shipment?

A: You don't need to sign for the shipment.

Q: How long before my product ships?

A: It will take 2-3 business days for your product to ship.


Q: How do I return and replace my item?

A: We strongly believe in the quality of our products. We therefore offer a 30-day risk-free money-back guarantee (return shipping charges excluded).

If for some reason you are not satisfied with your product, simply send it back to us and we will refund your money or exchange your product.

Please contact us by email at info@philandgazelle.com first and we will provide you with the appropriate return shipping address.

⚠️ Please note that the return / exchange costs are your responsibility. We will not provide a return shipping label.

⚠️ Please also note that any return sent to us without first contacting our customer service will not be accepted.


Q: Where is my order confirmation?

A: The order confirmation email is sent to your email within 24 hours of payment. Please try to check your spam emails or trash as it may also be found there.


Q: What if I want to cancel my order?

A: Most of items processed within 6-8 hours. If you want to cancel your order for any reason, please email us at info@philandgazelle.com within 24 hours.

Q: What if I still need help?

A: That's what we're here for. Contact us by e-mail at info@philandgazelle.com