Refund policy
Amazon.ca and most sellers on Amazon.ca offer returns for items within 30 days of receipt of shipment.
Need to return an item? Go to the
Table of Contents
- Amazon.ca Return Policy
- Using our Return Mailing Label
- I want to return...
- A Gift
- A Gift Card
- An Amazon Device
- An Amazon Handmade Item
- Returning an Amazon Warehouse Product
- Returning an Apple Brand Product
- Automotive Items with a Published Manufacturer's Warranty
- Baby Items and Toys
- Breast Pumps
- Customized Products
- Electronics
- Grocery Items
- Pet Food
- Hazardous Materials
- Jewellery and Watches
- Mattresses
- Shipments without a Packing Slip
- Shoes, Clothing and Accessories
Amazon.ca Return Policy:
Items shipped from Amazon.ca, including Amazon Warehouse, can be returned within 30 days of delivery, with some exceptions:
- For more information about products that can’t be returned, see Items that Can't be Returned.
- To determine if a product sold by Amazon.ca has a longer return timeline, locate the product type below. If the product type isn't listed or doesn't state another returns time frame, our standard 30-day return policy applies.
- While most sellers offer a returns policy equivalent to Amazon's, some seller returns policies may vary. If the seller's listing is eligible for Amazon Prime, it will be subject to the same return policies as items fulfilled by Amazon.ca that are outlined on this page. For more information about returning to third-party sellers, see Returns to Third-Party Sellers.
- For more information on refund timing and amounts (including partial refunds and restocking fees), see Refunds .
- If you have returned an item to Amazon by mistake or included something not intended for Amazon in a return, see Mistaken Returns
Using our Return Mailing Label
The return mailing labels obtained from the Amazon.ca Returns Centre are valid only for returns shipped from within Canada; this includes items purchased from a third-party seller and fulfilled by Amazon from outside Canada. However, you can still use the Returns Centre for items shipped from Amazon.ca to outside of Canada.
Each return mailing label is coded for a specific shipment. Please do not include items from other orders, or other shipments from the same order, in the same box, or you will not receive the correct refund. Each shipment must be returned using a separate mailing label.
If you use this mailing label and the return is a result of our error (you received an incorrect or defective item, etc.), we'll pay the return shipping costs and, if applicable, refund your Import Fees Deposit once the return is processed.
If you use this mailing label and your return is not the result of our error, the shipping cost of that returned item will be deducted from your refund along with any applicable Import Fees Deposit. The amount deducted will be the equivalent to our standard shipping costs for that item.
Returning a Gift
The Returns Centre allows gift recipients to return items marked as a gift at the time of purchase. The type of refund or credit you receive depends on how the gift was purchased and how it's returned. Gift recipients won't be eligible for exchanges or instant refunds. For more information on returning a gift, see Return a Gift.
Returning a Gift Card
- Gift Cards are not returnable after purchase (except as required by law).
- For more information about Gift Card limitations, see Amazon.ca Gift Card Terms & Conditions.
Returning an Amazon Device
- Kindle e-readers and Amazon Fire TV devices and their accompanying Amazon-branded accessories purchased from Amazon.ca can be returned within 30 days of receipt of shipment as long as they are in new condition.
- Once your return is processed, we'll send an Amazon.ca Gift Card in the amount of the returned item(s) to the email address you enter on the Returns Centre form. If you're the gift giver, you'll receive a refund to the original payment method. You'll need the order number to complete the returns process; this can be found on the packing slip. If you don't have an order number, please contact us.
Returning an Amazon Handmade Item
Products sold by Handmade Makers are subject to the standard A-to-z Guarantee policies for Amazon.ca. Additional information on customized Handmade products (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing), other than size and colour, can be found at Returning Customized.
Returning an Amazon Warehouse Product
- In most cases, used or open box items purchased from Amazon Warehouse and shipped from Amazon.ca can be returned within 30 days of receipt of shipment. Some products have different policies or requirements associated with them.
- Amazon Warehouse products may not be exchanged or replaced.
- Amazon Renewed items sold by Amazon Warehouse can be returned within 90 days of receipt of shipment.
Returning an Apple Brand Product
If you purchase an Apple brand physical product from Amazon.ca, you can return the product within 15 days of delivery, unless it is subject to the Amazon Renewed Guarantee, in which case you can return it within 90 days of delivery.
Apple devices must be signed out from iCloud before returning. You must entirely delete, remove and eliminate all personal data pertaining to you and/or any third party. Failure to do so could result in Amazon not accepting the return. Please contact Amazon or refer to Apple.com/ca website for instructions on how to remove your device from your iCloud account.
If you purchase an Apple brand physical product from Amazon.ca and an AppleCare+ plan:
- You can return the product within 15 days of delivery, unless it is subject to the Amazon Renewed Guarantee, in which case you can return it within 90 days of delivery; and
- You can cancel the AppleCare+ plan in accordance with the terms of the plan.
Returning Automotive Items with a Published Manufacturer's Warranty
If you have purchased an automotive item shipped from and sold by Amazon.ca, Amazon will directly honor the manufacturer's published warranty. Please contact Amazon Customer Service for assistance with a warranty claim.
For items purchased from a seller other than Amazon.ca please contact the seller.
Returning Baby Items and Toys
Eligible baby items and toys purchased from Amazon.ca, or a seller but fulfilled by Amazon, are easily returned within 45 days of receipt of shipment via the Returns Centre. Gifts purchased from a Baby Registry can be returned within 365 days after receipt of shipment. All other baby items and toys purchased from Amazon.ca or a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.
To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.
Returning Breast Pumps
Amazon.ca and most sellers accept returns of unused breast pumps that are in their original condition with the factory seal and packaging intact.
Breast pumps purchased from Amazon.ca are easily returned within 45 days of delivery of shipment via the Returns Centre. Breast pumps purchased from a seller are easily returned within 30 days of delivery. Returns should be in new and unopened condition. You won't be charged return shipping costs for your return.
To initiate a return of an item, whether purchased from Amazon.ca or a seller, please visit the Returns Centre. To view a seller's return policy, click Return Items in the Returns Centre, then click the "seller profile" link to reach the seller's storefront. From there, you can read more about the seller and its return policy.
Returning Customized Products
Customized products include products that are configured, personalized, or inscribed (i.e.: engravings, stamps, monograms, embroidery, embossing, etching, carving or printing). Customized products sold by third-party sellers fall under the A-to-z Guarantee. To file a claim for these items please note the following:
- Notification to the third-party seller within 14 days of receipt of the item for return.
- Due to personal configuration, inscription, or design on these products, the third-party seller is not required to accept returns or exchanges unless the products are damaged/defective upon arrival, or materially different from what was ordered.
- If there is a misspelling or error in the configuration, inscription, or design due to a mistake by the third-party seller, you are protected per the Amazon A-to-z Guarantee.
- All product packaging (such as boxes) and (if applicable) certificates of authenticity, grading, and appraisal must be returned with the item. Products missing all their applicable tags are not acceptable for return.
Returning Electronics
Apart from Apple brand electronics (which are addressed under "Returning Apple Brand Products"), electronics purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned to Amazon.ca within 30 days of delivery of shipment via our Returns Centre. These items must be in new condition with original packaging and accessories. We cannot accept returns of products (including musical instruments, televisions, or consumer electronics) missing the serial number or UPC; we will not issue refunds for such items.
Televisions
Televisions purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our Returns Centre.
The TV must be in new condition with the original packaging and accessories. Products missing the serial number or UPC cannot be accepted; refunds will not issue refunds for such items.
Amazon.ca is happy to accept returns for large TVs that are shipped via a specialty shipper. Amazon.ca also offers free returns for eligible TVs that are shipped via a specialty shipper (TVs 50 inches and above, or any plasma TV). These items do require a special type of return and cannot be returned with a pre-paid return mailing label like standard shipments. If you need to return a TV purchased from Amazon.ca, or a seller but fulfilled by Amazon, that was shipped via a specialty shipper, visit the Returns Centre and request the return. We'll follow up with instructions for returning the TV.
Returning Grocery Items
Grocery items and wine are not returnable to Amazon but may be refunded or replaced.
Returning Pet Food
Pet food and similar products are not returnable to Amazon, but may be refundable.
Returning Hazardous Materials
- Hazardous materials, including flammable liquids or gases are not returnable to Amazon.
- Contact the manufacturer directly for service, warranty, return, and refund information.
Returning Jewellery and Watches
- Jewellery items and watches with a value of $75 or more should be returned using a trackable shipping method.
- All product packaging (boxes, warranty cards, etc.) and certificates of authenticity, grading, and appraisal must be returned with the item.
- Any items returned without original documentation will be rejected.
- The items must be in new and unworn condition in the original packaging.
- Items that have been resized, damaged or otherwise altered after delivery will not be accepted for return.
Returning Mattresses
- Unopened mattresses in original packaging are returnable via our Returns Centre.
- Unboxed, expanded, and full-size mattresses are not returnable to Amazon. If you're not satisfied with the quality of product, we will issue you a full refund within 30 days of receipt of shipment.
- Contact the manufacturer directly for product registration and warranty related information.
Returning Shipments without a Packing Slip
If you ordered an item that you want to return but can't find the packing slip, you can still return it via our Returns Centre. You'll be asked to select the relevant order from Your Account.
If you want to return an item that was given to you as a gift, you can also return it via our Returns Centre. However, you will first need to ask the person who purchased the gift for you for the order number.
Returning Shoes, Clothing and Accessories
- Shoes, clothing and accessories purchased from Amazon.ca, or a seller but fulfilled by Amazon, can be returned free of charge to Amazon.ca within 30 days of delivery of shipment via our Returns Centre.
- The items must be in new and unworn condition in the original packaging.
- The items should be returned using a trackable shipping method.
- Items from The Drop collections are eligible for returns, but a return shipping fee will be deducted from your refund due because the item is made-on-demand for you.